SepticFacts Privacy Policy
Last updated: November 13, 2026
This policy explains what information Sand and Sage Solutions LLC, an Oregon limited liability company (“Sand and Sage,” “we,” “us”), collects through SepticFacts (septicfacts.app), how we use it, and your choices. SepticFacts and SiteFacts are brands of Sand and Sage.
The short version
- We collect what we need to run your report, take payment and support you.
- We do not sell your personal information.
- We do not put your email, name, address or parcel id into our analytics or error reports.
- We use Meta’s advertising tools to measure our ads on Facebook and Instagram. Meta never receives your property address, parcel id or report.
Information we collect
| Information | Why we use it | How long we keep it |
|---|---|---|
| Email address | Sign-in, receipts, report-ready and refund emails, support, and emails about SepticFacts and other SiteFacts products (you can unsubscribe) | While your account is open, and up to 7 years after for tax and transaction records |
| Property address or map point, parcel id, and your intake answers (such as whether sewer is available) | To produce your report | While your account is open; if you start but don’t pay, deleted after 30 days |
| Payment information | Processed by Stripe; we never see or store your full card number | As required by Stripe and by law |
| How you found us (campaign tags such as utm_source, the page you landed on, and the referring website’s domain) | To understand which marketing works | Kept with your order |
| A one-way scrambled (“hashed”) version of your IP address | To limit abuse and enforce rate limits; we do not store your raw IP address | 48 hours |
| Usage events (page views, checkout steps) tied to a random id | To improve the product; no email, name, address or parcel id | Per our analytics provider’s retention (12 months) |
| Advertising measurement events (for example, that a lot was looked up, an account was created, a checkout started, or a report was bought, with the price), sent to Meta | To measure and improve our ads on Facebook and Instagram; no property address, parcel id or report contents | We don’t keep a separate copy; Meta’s retention applies to what it receives |
| Error reports | To fix bugs; personal details are removed and IP addresses are not stored | Per our error-tracking provider’s retention (30 days) |
| Your name and buyer type, if you give them | To follow up on your order and tell you about other SiteFacts products | While your account is open |
Cookies and similar technologies
We use a small number of cookies:
- a sign-in session cookie that keeps you logged in;
- a short-lived cookie that holds a checkout in progress;
- a first-party analytics cookie from PostHog that assigns a random id;
- advertising cookies from Meta (the Meta Pixel), which tell us whether people who saw or clicked our ads on Facebook or Instagram went on to use SepticFacts.
About the Meta Pixel. Third parties, including Meta, may use cookies, web beacons and similar technologies to collect or receive information from our website and elsewhere on the internet, and use that information to provide measurement services and to target ads. When you visit our site, the Meta Pixel can send Meta your IP address, browser type, the step you reached (such as starting a checkout or completing a purchase), the address of the page you were on without any search details, and the Meta cookie ids. When you create an account or buy a report, our server also sends Meta a scrambled (“hashed”) version of your email address, and for a purchase the amount, so Meta can match it to an ad without us sending your email in readable form. We do not send Meta your property address, map point, parcel id, intake answers or report.
You can block or delete cookies in your browser; sign-in and checkout may not work without them. You can opt out of ads based on your activity on other websites through your Facebook ad preferences (facebook.com/adpreferences), the Digital Advertising Alliance (aboutads.info/choices) and, in Europe, Your Online Choices (youronlinechoices.eu). Our site does not currently respond to browser “Do Not Track” signals.
How we share information
We share information only with service providers who help us run SepticFacts, under contracts that limit their use of it, and with Meta for advertising measurement as described above:
| Provider | What they do | What they receive |
|---|---|---|
| Vercel | Website hosting | Web requests and IP address |
| Supabase | Database and sign-in | Account and order data |
| Stripe | Payment processing | Payment and billing details |
| Resend | Email delivery | Your email address and message content, which may name the property |
| PostHog | Product analytics | Usage events and a random cookie id |
| Meta Platforms (Facebook and Instagram) | Advertising measurement | IP address, browser type, Meta cookie ids, the step you reached and the page address without search details; when you create an account or buy, a hashed email address; for purchases, the amount. Never your property address, parcel id or report |
| Sentry | Error tracking | Error data with personal details removed |
| U.S. Census Bureau geocoder; Regrid | Address and parcel lookup, and lot lines on the map | The address or map point you enter, and (signed in, where we have no lot lines of our own) the map area shown around the lot, sent from our server |
| Google (Google Maps Platform); U.S. Geological Survey (The National Map) | Satellite map imagery | Your IP address and the map area shown around the lot |
| Anthropic | AI-assisted search of public government websites | Jurisdiction details only (for example, county and state), not your personal information |
Meta uses the information it receives under its own data policy (facebook.com/privacy/policy). We use Meta’s tools to measure our ads, to avoid showing ads to people who already bought, and to show ads to people likely to be interested in SepticFacts.
When you sign in, we add your email address and the properties you look up to our own customer records. If you buy, we also add your order, buyer type and name (if given). We use these records to follow up on your order and to tell you about SepticFacts and other SiteFacts products and services, such as SiteFacts Reports. These records are used only by us; we do not sell them or share them with other companies for their marketing. Our customer records are stored with Supabase, our database provider.
We may also disclose information if required by law or legal process, to protect our rights or the safety of others, or as part of a merger, sale or reorganization of our business.
Marketing emails
When you create an account, we may email you about SepticFacts and other SiteFacts products and services, including SiteFacts Reports. These emails may mention properties you looked up. Every marketing email includes an unsubscribe link and our mailing address, and we honor unsubscribe requests promptly. Unsubscribing does not stop transactional emails, such as receipts and report-ready notices. We do not make marketing calls or send marketing texts.
Your choices and rights
You can ask to see, correct or delete your personal information by emailing support@sitefactsreport.com from the address on your account. We will respond within 30 days. We may keep some records where the law requires it, such as payment records. Depending on where you live, your state’s law may give you additional rights, including the right to opt out of the use of your information for targeted advertising. To make that request, email support@sitefactsreport.com with the subject “Opt out of targeted advertising,” or use the opt-out choices in the Cookies section. We will honor those rights as the law requires.
Security
We use reasonable safeguards to protect your information, including encrypted connections (HTTPS), access controls, and payment processing by a PCI-compliant provider. No system is perfectly secure, and we cannot guarantee absolute security.
Children
SepticFacts is not directed to children under 13, and we do not knowingly collect their information. You must be 18 or older to buy a report.
Changes to this policy
We may update this policy. We will post the new version with a new “Last updated” date, and will notify you by email or on the site if a change is material.
Contact
Sand and Sage Solutions LLC
7458 SW Sparrow Drive
Terrebonne, OR 97760
support@sitefactsreport.com