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SepticFacts Terms of Service

Last updated: November 2, 2026

1. Who we are and agreement to these Terms

These Terms of Service (“Terms”) are an agreement between you and Sand and Sage Solutions LLC, an Oregon limited liability company (“Sand and Sage,” “we,” “us”). SepticFacts and SiteFacts are brands of Sand and Sage. The Terms cover your use of septicfacts.app and any SepticFacts report (together, the “Service”).

By creating an account, buying a report or using the Service, you agree to these Terms, our Disclaimer and our Privacy Policy. The Disclaimer is part of these Terms. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 18 years old and able to enter a binding contract. The Service covers properties in the United States only. If you use the Service for a business, you confirm you are authorized to accept these Terms for it.

3. Your account

You sign in with a link or code sent to your email address. Keep access to that email secure; you are responsible for activity on your account. Your account may also be used to sign in to other SiteFacts products offered by Sand and Sage. Those products may have their own terms, which apply when you use them.

4. The Service

  • Each purchase covers one automated report for one property.
  • Data coverage varies by county. Some reports may have less information than others.
  • We may decline to run a report, for example when an address cannot be matched to a parcel. If we decline after you pay, we will refund you.
  • We may change, add or remove features, data sources or coverage at any time.
  • Reports reflect the data available when they were produced. We do not update a report after delivery unless we say so.

5. Price, payment and taxes

The price is shown before you pay. Payments are processed by Stripe, Inc. under its own terms; we do not receive or store your full card number. Prices may change, but a change will not affect a purchase already made. We do not currently charge sales tax. If sales tax becomes due where you are, it will be added at checkout before you pay.

6. Refunds

  • If your report fails to run, you get a full refund. Most refunds are automatic; if one needs a manual check, we complete it within 2 business days.
  • For any other refund request, email support@sitefactsreport.com within 30 days of purchase. We review each request and may grant a refund at our discretion.
  • Approved refunds go back to your original payment method and usually appear within 5 to 10 business days, depending on your bank.

7. How you may use reports

You may use a report for your own personal or business decision about the property. You may share the report or its link with people helping you with that decision, such as a spouse, lender, agent, builder or site evaluator. Real estate agents may share a report with their own clients about the property it covers.

You may not:

  • resell, sublicense or redistribute reports, or offer them as part of a paid product or service;
  • scrape, copy in bulk or access the Service through automated means except as we expressly allow;
  • reverse engineer the Service or use it to build a competing product or data set;
  • remove notices, citations or the Disclaimer from a report.

8. Acceptable use

Do not misuse the Service. This includes interfering with its operation, getting around rate limits or security, using someone else’s account, giving false information, or using the Service for anything unlawful.

9. Intellectual property

We own the Service, the report format and design, and our analysis, scoring and written content, including the SepticFacts and SiteFacts names and logos. Third-party data in a report stays the property of its providers. Except for the limited rights in Section 7, these Terms give you no rights in our intellectual property. If you send us feedback, we may use it without obligation to you.

10. Disclaimer of warranties

THE SERVICE AND ALL REPORTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT ANY REPORT IS ERROR-FREE, THAT A SEPTIC SYSTEM CAN OR CANNOT BE PERMITTED OR INSTALLED, OR THAT THE SERVICE WILL BE UNINTERRUPTED.

11. Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW, SAND AND SAGE AND ITS MEMBER, EMPLOYEES, CONTRACTORS AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST PROPERTY VALUE, OR THE COST OF SITE WORK, SYSTEMS, PERMITS OR SUBSTITUTE SERVICES, ARISING FROM THE SERVICE OR ANY REPORT. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE OR A REPORT IS LIMITED TO THE AMOUNT YOU PAID FOR THE REPORT THAT GAVE RISE TO THE CLAIM. Some states do not allow certain limits, so some of these limits may not apply to you.

12. Indemnity

You agree to defend and indemnify Sand and Sage against claims, losses and costs (including reasonable attorneys’ fees) arising from your misuse of the Service, your breach of these Terms, or your sharing of a report with others in violation of these Terms.

13. Governing law and disputes

These Terms are governed by the laws of the State of Oregon, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Deschutes County, Oregon, and you and we consent to their jurisdiction. Either party may bring a qualifying claim in small claims court.

Before filing a claim, please email support@sitefactsreport.com and give us 30 days to try to resolve it informally.

14. Changes and termination

We may update these Terms. We will post the new version with a new “Last updated” date, and changes apply going forward. Material changes will be flagged on the site or by email. We may suspend or close accounts that violate these Terms or misuse the Service. You may stop using the Service at any time. Sections 7 (restrictions), 9 through 13 and 15 survive termination.

15. General

These Terms, with the Disclaimer and Privacy Policy, are the whole agreement between you and us about the Service. If a provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not transfer these Terms; we may transfer them in connection with a reorganization, merger or sale of the business. You agree we may send you notices and receipts by email.

16. Contact

Sand and Sage Solutions LLC
7458 SW Sparrow Drive
Terrebonne, OR 97760
support@sitefactsreport.com